Providing services for the management of security infrastructures based on quality criteria, the SOC can be entrusted with ordinary activities to guarantee your data’s availability, integrity and confidentiality.
We share objective measurement criteria with you to verify agreed-upon performances:
• Monitoring and management of the security infrastructure
• Incident response activities and remediation implementation
• Request fulfilment management activities with guaranteed timeframes
Detection and management of security services through integration with Certego’s IRT completes the range of services in the area of security, regardless of the technologies used.
The SOC is manned by VEMmers who are ready to respond to your every need with expertise, professionalism, and expediency.
The over 50 certifications that distinguish team members include the CCIE Security (Certified Ethical Hacker and Certified Information Systems Security Professional), the Check Point Certified Security Expert and Fortinet’s NSE7.
Communication and empathy are the key elements that form the basis of our client relationships while a virtuous process of continual service improvement underpins the team’s work.
Added to this is the specific attention that is also always paid to business processes, systems in use, and the habits and requirements that characterize each company.
Systems for call tracking and dispatching, ticketing, escalation, incident & problem management and request fulfilment are the tools used by the team.
These are only some of the fundamental tools for the successful results obtained by the SOC.
VEM sistemi's quality management system is ISO 9001:2015 certified - Certificate No. 50 100 12262 Rev. 03 11/01/2018 for the following areas of application: Design, development, implementation, installation, services delivery, support and maintenance of solutions in ICT area for storage, management, monitoring and data transmission. Trading of software and hardware products. .