Network Operations Center
You Manage Your Business. We Manage your Cloud.
Clients choosing VEM Sistemi’s NOC (Network Operating Service) know they can count on a relationship that makes a difference: expertise, technology, Network & System Management services for highly specialised support.
Process
24 hours a day, 365 days a year, NOC provides ICT infrastructure management services for our customers.
Operations are based on shared standards and best practices to guarantee the parameters quality agreed.
Each Service Design Package is configurable and adaptable to the most specific needs, including one or more of the following processes:
- Event Management
- Incident Management
- Request fulfilment
- Escalation
- Problem Management
- Spare parts management
A constant attention to continuous service improvement is at the basis of everything.
Tools
Advanced connection, monitoring, diagnosis and analysis tools allow operators to reactively and proactively intervene in the management of systems. In a few seconds, each operator can access the management interfaces of the technological components at your infrastructures.
Data and information, constant tickets updating, capacity and performance assessment are available through myvem portal.
VEMmers
VEMmers make unique our NOC and its way of operating: specialized technicians, passionate about the technologies we support: from Cisco to NetApp, from VMware to Citrix, from Check Point to Fortinet, from Schneider Electric to Microsoft.
Contact Us
Please contact us by filling out the form below if you require further information on our .noc solutions.
Quality Control
Vem Sistemi's information safety management system is UNI CEI EN ISO/IEC 27001:2017
VEM Sistemi's quality management system is UNI EN ISO 9001:2015
