VEM’s NOC provides clients with ICT infrastructure management services on a 24/7 basis throughout the year.Operations are based on shared standards and best practices in order to ensure quality parameters that are first and foremost agreed upon with the client.
Each Service Design Package is configurable and adaptable to the most specific requirements and includes one or more of the following processes:
At the core of it all is an ongoing attention to continual service improvement.
Advanced tools for connection, monitoring, diagnosis and analysis allow operators to intervene both reactively and proactively in the management of operating systems. In fact, it takes a few seconds for each operator to access the management interfaces of technological components used by your infrastructures.
Data and information, constant ticket updating and the analyses of capacity and performance are provided through the myvem portal.
VEMmers are what makes our NOC and the way it operates unique. They are our specialised technicians who are passionate about the technologies we support: from Cisco to NetApp, VMware to Citrix, Check Point to Fortinet, and Schneider Electric to Microsoft.
VEM sistemi's quality management system is ISO 9001:2015 certified - Certificate No. 50 100 12262 Rev. 03 11/01/2018 for the following areas of application: Design, development, implementation, installation, services delivery, support and maintenance of solutions in ICT area for storage, management, monitoring and data transmission. Trading of software and hardware products. .